Two lawyers talk. Two firms stay apart.
One deployment, one database, tenanted by firm. Two lawyers at two firms get a conversation, and their firms get nothing. Here is where each line is drawn, what a firm controls, and what we do not claim.
Scoped to the acting firm
Every read and write in the cross-firm surfaces is scoped to the signed-in person’s firm, never to anything in the request.
Not found, not forbidden
A colleague, either administrator, a third firm or the same person at another firm all get one answer. The difference would confirm a conversation exists.
Files in a fixed order
Relationship first, then scan verdict, then withdrawn or expired. One neutral answer covers all of them.
Retention, legal hold, custodian
Apply to the firm’s own copy of every conversation and file. Ethical screens on matters, audited.
Certified export
Each firm exports its own side. Tamper evidence comes from fingerprints, not from trust in a log.
The firm’s audit trail
Every administrative act and matter-association change, written in the same transaction as the change. Identifiers only.
Firm controls in the MatterChat desktop app: the permissions grid
The record is yours, and only yours
A network conversation exists twice: once in each firm's workspace. Neither copy depends on the other. What one firm deletes, files or exports has no effect on the other side.
- Look-ups
- An administrator cannot see who their lawyer sent a request to, or who sent one to them.
- Endings
- A close, a block, a departure and a closed account look the same from outside. History stays readable; files and writes stop for both.
- Filing
- Attaching a conversation to a matter is private. The other firm never sees that you did, or which matter.
- Deletion
- Deleting your copy does not touch theirs. Their record stays intact under their retention.
- Never crosses
- An email address as an output. Your matter id. A scan verdict. The reason a conversation ended. Whether a decline happened.
Need the details for your security review?
Security sets out the firm boundary, the gates and what we do not claim. Write to us for a review and a person on the team will answer.